Supervisory IT Specialist (DMV)

Appointment Type (duration): Term 13-month appointment
CBU Position:   Non Union
Area of Consideration:  Open to the Public

Job Summary
This position is located in the District of Columbia, Office of the Chief Technology Officer (OCTO). The purpose of the position is to provide leadership for the design, development and implementation of complex solutions that will reduce agency operational cost as well as increase customer satisfactions in the OCTO Information Technology (IT) DMV Program. The incumbent is expected to coordinate technology efforts, troubleshoot complex issues, and lead teams of engineers to deliver on agency initiatives.
This position is located in the District of Columbia, Office of the Chief Technology Officer (OCTO). The purpose of the position is to provide leadership for the design, development and implementation of complex solutions that will reduce agency operational cost as well as increase customer satisfactions in the OCTO Information Technology (IT) DMV Program. The incumbent is expected to coordinate technology efforts, troubleshoot complex issues, and lead teams of engineers to deliver on agency initiatives.
The incumbent works under the supervision of the Supervisor, IT Project Manager in the OCTO IT DMV Program who outlines broad objectives and relies on the incumbent to assist in determining appropriate methods of meeting these objectives. The supervisor makes assignments by outlining overall objectives and available resources. The incumbent and the supervisor discuss timeframes, scope of assignment and possible approaches.
Incumbent determines the most appropriate principles, practices and methods to apply to the assignment.
The incumbent exercises independent responsibility in planning, designing and testing desktop hardware and software standards. Incumbent is regarded as a technical expert for the organization and on that basis, makes un-reviewed technical decisions that involve the authoritative interpretation of existing information technology policies and standards.
The work is reviewed for overall compliance within agency and office policy, accuracy, and effectiveness of performance. The incumbent reports work progress and status to the appropriate management authority. Results of the work are considered as technically authoritative and are normally accepted without significant change. If the work is reviewed, the review concerns such matters as fulfillment of IT program objectives and the effect of advice and influence of the contribution to the advancement of information technology. Recommendations for new projects and alternations of objectives are usually evaluated only for such consideration as availability of funds and other resources, and to discuss broad program goals and priorities.
Incumbent uses expert judgment in interpreting the intent of existing guidelines, identifying areas of interest that need further development or study, and in evaluating the significance and impact of new developments in the profession.
Qualifications
Skilled in written and oral communications sufficient to provide clear technical goals, objectives, and work techniques that promote success, and to ensure that proper technical tools are available. Ability to ensure that all communications are clear and concise with follow-up on actions taken.
Mastery of experience in documenting IT specifications, requirements, business rules and processes.
Skilled in solving business and technical problems independently and experienced in creating innovating solutions. Comprehensive knowledge of desktop technology capabilities and limitations.
Mastery knowledge of advanced administrative, financial, and managerial procedures as it relates to interacting and negotiating with vendors providing technical services.
Licensures, Certifications and other requirements
This position requires successful passing of standard and criminal background, and credit checks.

Education
Bachelor’s degree in in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management preferred.

At this level, candidates must possess specialized experience at the grade 13 level.
There is no substitution of education in lieu of experience permissible.

Work Experience
The incumbent must have at least one (1) year of specialized experience equivalent to the CS-13grade level in the District of Columbia government service, or its non-District equivalent, which demonstrates the ability to perform the duties of the position.

AND ADDITIONALLY
Must have IT-related experience demonstrating each of the four competencies listed below:

  1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

 Work Environment

Work is performed in an office setting. The work involves common, everyday risks requiring normal safety precautions typical of offices, meeting or training rooms, libraries, and the like.  The work area is adequately heated, lighted, and ventilated.  The area is relatively cool because of environmental controls, requires only normal clothing to compensate for minor discomfort.

Our Office of Human Capital Management will review your resume and supporting documentation to ensure minimum qualifications required for this position are met.  
Applicants who fail to demonstrate through their resume they meet specialized experience will not be qualified for this position. In essence, you must first demonstrate you are proficient at the 13 grade level (see above), before you can be considered for the higher grade level 14.

Source:http://careers.dc.gov/ts2__JobDetails?jobId=a0K1600000iA9KaEAK&tSource=

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