Systems Administration/Help Desk Support

Job Description

IT Professional responsible for providing customers with accesses at the component level. Assists customers with obtaining access to resources such as share drives; applications; and proprietary databases; as well as adding customers to Active Directory groups. Responsible for providing technical assistance and support related to computer systems; hardware; or software. Responds to queries; runs diagnostic programs; isolates problem; and determines and implements solution. The preferred candidate must meet all of the requirements as well as hold the full clearances with our main customer. Willingness to learn new technologies; accept new duties and support dynamic work environment a must. The candidate must be willing to support non-enterprise mission systems as well as enterprise systems.

Primary responsibilities

� Provide technical assistance and support for incoming queries and issues related to computer systems; software; and hardware

� Respond to email messages from customers seeking help

� Add/Remove users to groups that grant access to applications approved by management

� Investigate and troubleshoot issues

� Initiate tickets for any service request/incident involving the customer’s system

� Install/map computer peripherals for users

� Follow up with customers to ensure issue has been resolved

� Write training manuals/user guides and other system documentation

� Install; modify; and repair computer hardware and software including networking gear

� Create accounts on managed systems; reset passwords

� Clean up/rebuild computers

� Supports program logistics/procurement; and property accountability

� Perform daily system monitoring; verifying the integrity and availability of all hardware; server resources; systems and key processes; reviewing system and application logs; and verifying completion of scheduled jobs such as backups

� Maintain standalone systems (patches; virus dats; etc.)

� Perform ongoing performance tuning; hardware upgrades; and resource optimization as required. Configure CPU; memory; etc. as required

� Perform regular security monitoring to identify any possible intrusions

� Contribute to and maintain system standards

� Apply OS patches and upgrades on a regular basis

� Run diagnostic programs to resolve problems. Provide analytic reporting of systems security or performance issues

� Resolve technical problems with Local Area Networks (LAN); Wide Area Networks (WAN); and other systems

� Run reports to determine malfunctions and performance that continue to occur.

� Data management/transfers

� Assist customers with VTC requirements/wall deployment/conference room setup

� Support user work area adjustment requests


Bachelors Degree in Computer Science; Engineering or a related technical discipline; or the equivalent combination of education; technical training; or work/military experience.

Desired Training and / Or Certifications


� A+ certified

� Network+ certified


� Security+ or CISSP

� Basic forensics tool use

� Log Analysis Experience

� Troubleshooting Complex Issues


8-10 years of related systems engineering experience.

? Windows Server 2008R2; 2012R2

? Windows 7/8

? MS Office 2007/2010/2013

? Windows deployment services

? Active Directory and Deployment via Group Policy

? Windows DNS and DHCP

? Windows Certificate services

? Hyper-V and other virtualization platforms

? Linus OS

? Switching and Routing

? Printer support

? Cisco equipment and appliances

? Key management licensing

? Ability to diagnose; research; and debug a variety of complex system or networking problems

? A Good understanding of various types of physical media; how they work; and their limitations

? A high level understanding of operating systems and file systems

? Good organizational skills. This includes listening; note taking; documenting etc.

? Must be willing to learn new technology and provide expert level support to all customers

? Excellent interpersonal skills. The ability to communicate and work as a member of a team is a must.

TS/SCI with Polygraph required.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities.


Leave a Reply