Systems Administrator, SQL, DBA

Forensic Technology pioneered automated ballistics identification and analysis over 20 years ago and continues to be a leader in forensic ballistics and firearms identification technologies that promote a safer society.

Immediate Opportunity
Full-time position, First Shift, Weekdays
Local Candidates Only – No relocation paid

MUST have valid USA passport (or be able to obtain one).
MUST have a good employment and credit history, and a clear criminal background
MUST have had NO drug or alcohol related violations
MUST be able to complete a Dept. of Justice background check, and obtain an ATFE clearance.

Job summary
Reporting to the Tier 1 Services Manager, the Systems Administrator main role is the development/procurement, implementation, configuration and maintenance all GCS Information Systems and as secondary role to act as Support Specialist with excellent SQL skills and DBA skills to be used as required. Responsibilities include real-time monitoring all systems, coordinating resources and materials necessary to resolve GCS Systems issues within the established downtime parameters.

Roles and Responsibilities
Systems Administrator
External/Internal Customer Focus

  • Act as Systems Administrator/Owner for the development/procurement, implementation, configuration and maintenance all GCS Information Systems
  • Ensure all GCS Information systems are operational within the established downtime and DRP parameters.
  • Proactively assists GCS and IT personnel in the diagnosis and remediation of problems
  • Views work from the customer’s perspective
  • Assists GCS and IT managers in detailing and clarifying project requirements
  • Uses the provided software tools efficiently to track issue progress
  • Uses internal customer knowledge and feedback to improve own work results
  • Prioritizes work in alignment with the needs of the customer
  • Addresses gaps in the work group’s ability to meet emerging customer needs
  • Builds strong working relationships with all customers

Job Knowledge/Efficiency

  • Truly masters his “Qualification and Experience” section of the Job Description pertaining to the GCS Information Systems
  • Follows established processes and document deviations/update as required
  • Pursues individual learning opportunities pertaining to the GCS Information Systems
  • Proactively seeks developmental feedback and focuses on developing relevant capabilities
  • Coaches/Guides team members on use of GCS Software Systems
  • Administer incidents according to current support procedures and protocols
  • Use a methodical approach in gathering facts and performing diagnostics.
  • Identify database computer related hardware and software problems using base line configuration.
  • Complete remote system testing using established procedures
  • Remotely diagnose incidents with input from the customer
  • Maintain accurate journal entries of all incident activity
  • Remotely assist Field Technicians with fault diagnosis and system recertification
  • Coordinate paperwork processing with Production/Field Services/Logistics to ensure service requests are completed and archived once a site visit is completed. All related field service reports will reviewed and actionable elements managed before the incident is closed.
  • Escalate to the appropriate authorities computer hardware and software issues falling outside the role and responsibility of the Support Specialist.
  • Ensure that the customer/user is always aware of the status and progression of their incident.
  • Validate and insure that all processes have been followed before any incident closures.
  • Interact with Lead Support Specialist and Tier 3 experts as required to validate and assist in the resolution of incidents.

Support Specialist

  • Administer incidents according to current support procedures and protocols
  • Use a methodical approach in gathering facts and performing diagnostics.
  • Identify database computer related hardware and software problems using base line configuration.
  • Complete remote system testing using established procedures
  • Remotely diagnose incidents with input from the customer
  • Maintain accurate journal entries of all incident activity
  • Remotely assist Field Technicians with fault diagnosis and system recertification
  • Coordinate paperwork processing with Production/Field Services/Logistics to ensure service requests are completed and archived once a site visit is completed. All related field service reports will reviewed and actionable elements managed before the incident is closed.
  • Escalate to the appropriate authorities computer hardware and software issues falling outside the role and responsibility of the Support Specialist.
  • Ensure that the customer/user is always aware of the status and progression of their incident.
  • Validate and insure that all processes have been followed before any incident closures.
  • Interact with Lead Support Specialist and Tier 3 experts as required to validate and assist in the resolution of incidents.

Requirements:

  • AA or BA degree in Computer Science, Information Technology or related field
  • Minimum 8 years experience in a Technical Support role and System administration role.
  • Minimum 3 years experience in application and report development.
  • XML creation and translation
  • MS J-Script development
  • SQL server, triggers, views, etc.
  • Strong knowledge of computer hardware and peripherals.
  • Familiar with networking protocols and associated hardware and infrastructure such as modems, routers, hubs, frame relay/ISDN.
  • Excellent communication and interpersonal skills.
  • Experience with database fault analysis and resolution, database backup and disaster recovery procedures.
  • Customer oriented approach focused on results and customer satisfaction.
  • Ability to work in a technical team and autonomously
  • Highly developed sense of urgency
  • Bilingual candidates preferred – speak, read, and write English and Spanish

Benefits:
Health, Dental, Vision, Paid time off (1st yr accrue 15 days), Paid holidays (10 days), STD, LTD, Life, 401K/Roth employer match, Performance bonus, casual dress, social club
Apply to [email protected]

Source:https://www.indeed.com/viewjob?jk=075a31cfd87fab90&q=forensic+computer&tk=1b6m7ks4mbqr9bg7&from=web