Under general direction of Infrastructure & Operations Director, oversees multiple work units (e.g. Information Technologists/Specialists) responsible for scheduling, managing & maintain the Change Management Process & other duties as assigned. Controlling, Tracking & Reporting changes or enhancements for all production environments & business applications, infrastructure, software &/or database systems. Supervisor over staff charged with providing support & service to various IT departments utilizing established methods & procedures. Providing reporting &/or monitoring support to agency Infrastructure groups: develops project, system & section policies; establishes & maintains BWC system standards; plans & monitors projects & activities (e.g. systems integration initiatives); demonstrates ability to manage diverse groups & individuals; maintains Change management office scopes of responsibility while ensuring consistent, reliable support to internal IT agency groups; ensures staff accurately & effectively complete tasks; performs related direct supervisory duties (e.g. assigns, monitors & reviews work, approves & disapproves requests for leave [RFLs], conducts performance evaluations, interviews subordinate candidates, recommends discipline & works with Labor Relations as appropriate, recognizes outstanding achievements & accomplishments, arranges training & development opportunities). Engages in unit development, planning, innovation & budgeting duties: formulates & implements staff & scheduling model for coverage during core business hours; researches industry best practices, applies innovation & documents processes for consistency & increased productivity & communication; ensures procedures are periodically & regularly reviewed, updated, & implemented; develops & facilitates special training events (e.g. change management, team-building); prepares department budgets; evaluates software &/or hardware products for acquisition & oversees selection of new support systems. Performs related duties (e.g. attends seminars & training events, conducts staff meetings): creates knowledge base articles for internal & public consumption; conducts client satisfaction surveys & compiles & reports results to supervisor; works in concert with other I.T. managers to share information & knowledge (e.g. skills, systems); confers & meets with users, vendors &/or other divisional managers in order to exchange information, resolve difficult technical problems &/or coordinate operations; attends management-level meetings & provides expert advice to higher-level management personnel.
Completion of undergraduate core coursework in computer science or in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;
AND an additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
AND 18 mos. exp. in performing project management functions (see definition below).
8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
AND 18 months exp. in performing project management functions.
12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.
In offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;
AND 3 yrs. exp. in utilizing word processing software;
AND 3 yrs. exp. in utilizing internet browser(s) for research;
AND 54 mos. exp. which included the following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management;
AND 2 yrs. exp. in utilizing e-mail system;
AND 18 mos. exp. in project management or lead role on information technology project;
AND 12 mos. exp. in utilizing spreadsheet software;
AND 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.
Or equivalent of Minimum Class Qualifications For Employment noted above.
Major Worker Characteristics
Knowledge of: Agency, Divisional & departmental policies & standard operating procedures*; logic-based mathematics; database concepts; basic data processing concepts; systems analysis & design; computer hardware systems; supervisory principles & techniques*; employee training & development; project management; workforce planning*; labor relations*; , ITIL principles; budgeting. Skill in: effective verbal & written business communication; personal computer; BWC software (e.g. Microsoft Office products) *; peripheral equipment (e.g. printers); Voice over Internet Protocol (VoIP)*; customer service standards & techniques. ITIL principles & doctrine. Ability to: effectively manage & supervise diverse groups & individuals; successfully maintain unit operations while ensuring consistent, reliable support which meets & exceeds customer expectations; responsibly ensure staff are routinely & effectively completing tasks while considering severity, priority & impacts into account at all times & responding accordingly; interpret variety of technical computer manuals & documentation; write system documentation & instruction manuals; communicate verbally & in writing on technical & non-technical matters; function effectively in a high-pressure, fast-paced environment; resolve conflict diplomatically & professionally; present topics & discuss issues clearly & competently. (*) Developed after employment.
Position is Overtime Exempt.
Position requires travel; therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle.
UNUSUAL WORKING CONDITIONS:
Work can involve operations of computer terminal for long periods of time; overtime work and irregular hours may be required as dictated by operational need (e.g. evenings, weekends). Operational needs may warrant a nonstandard work schedule.
EDUCATIONAL TRANSCRIPT REQUIREMENT:
BWC requires an official transcript for any applicant claiming to meet the minimum qualifications based on educational achievement. A transcript is only considered “official” if it is verifiable through the educational institution that awarded it (e.g., contains institution watermark, ink stamp, embossed stamp, registrar contact information). If provided from an on-line transcript clearinghouse the transcript must contain clearinghouse contact information so that it can be verified. Printouts of course information available to the student through the institution’s website are NOT considered an official transcript. In order for education to be taken into consideration during the application screening process, BWC employees must have an official transcript on file with the Personnel & Benefits department by the deadline date on the job posting. Applicants not currently employed by BWC must attach a copy of the transcript(s) to their application, however, an official transcript will be required if invited to interview for the job opening.
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