Technical Support Specialist

Job Description

JOB TITLE: Technical Support Specialist

Shift:Swing

NATURE OF WORK:

Responsible for supporting office and production systems.

Maintains a high level of customer credibility by providing customer service response and following through on that response.

Provides on-call customer support, as scheduled by manager.

Develops and maintains network and systems documentation.

Installs, configures and troubleshoots laptops and workstations.

Ability to troubleshoot network issues.

Proactively works at identifying and resolving potential or recurring client issues.

Reports all potentially systemic problems to Management.

Provides an atmosphere of ownership of customer issues and demonstrates appropriate empathy and concern

REQUIREMENTS:

-Ability to work based on goals and ticketing system and deliver on time resolutions

-Knowledge of Windows XP and Windows 7.

-Knowledge of Office (1997, 2003, 2007, and 2010)

-Ability to be a team player in large deployment projects

-Intermediate Networking knowledge and skills including, but not limited to:   Ethernet physical layer connectivity analysis, basic TCP/IP protocol setup and troubleshooting skills, network interface card setup and connectivity analysis.

-1 year experience in IT related jobs.

-Communication skills are necessary for interacting with internal customers.

-Must be able to work in fast pace, high demand environment.

-Applicant must be able to work as a team to meet the needs of the customer

PREFERRED:

-MIS/CIS/CS degree

-CompTIA A+, Network+, Security+, or other recognized certifications

ADDITIONAL INFORMATION:

Sanmina Corporation has the infrastructure, people, processes and skills to deliver top value to our customers worldwide. Join our exceptional team!

Source:https://sanminacareers.mua.hrdepartment.com/hr/ats/Posting/view/5443?jobSource=Indeed