IT Technology Technical Support Supervisor

This vacancy serves on the Executive Administration at Pride Drive in Hammond, Louisiana.

Only permanent employees of Florida Parishes Human Services Authority (FPHSA) will be considered for this vacancy.
 
Please refer to the ‘Job Specifications’ tab located at the top of the LA Careers Current Job Opportunities’ page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.
 
No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities.  Applicants are responsible for checking the status of their application to determine where they are in the recruitment process by selecting the ‘Applications’ link after logging into their account.  Below are the most common status messages and their meanings.

Application received – Your application has been submitted successfully.

Evaluating experience – Your application is being reviewed to ensure you meet the minimum qualifications for the position.

Minimum Qualification Review – See History – Click the History link for the results of your application review.  Passing candidates will designate as “Pass”.  Failing candidates will designate as “Fail”.

Eligible for consideration – You are among a group of applicants who MAY be selected for the position.

Eligible Pending Supplemental Qualification Review – Only candidates meeting the supplemental qualification will be eligible for referral.

Referred to hiring manager for review – Your application has been delivered to the hiring manager.  You may or may not be called for an interview.

Position filled – Someone has been selected for the position.

Position canceled – The agency has decided not to fill the position.

The State of Louisiana only accepts online applications. Paper applications will not be accepted. Computer access is available at your local library, at local Louisiana Workforce Commission Business Career Solutions Centers (Download PDF reader), and at our Baton Rouge Information and Testing Office at 5825 Florida Boulevard, Room 1070, Baton Rouge, LA 70806.  If you require an ADA accommodation, please contact our office at (225) 925-1911 or Toll Free: (866) 783-5462 during business hours for additional assistance.  

(Please note:  Libraries and LWC centers cannot provide in-depth assistance to applicants with limited computer skills; therefore, we suggest that such applicants have someone with computer proficiency accompany them to these facilities to assist with the computer application process.  Also, no State Civil Service employees are housed at the libraries or LWC centers to answer specific questions about the hiring process.  Such questions should be directed to our Baton Rouge Information and Testing Office at the phone numbers above or by visiting the office on Florida Blvd. where assistance is available.  Information is also provided on our job seeker website at www.jobs.la.gov).

For additional information about this vacancy contact:
Janet Gordon, HR Director B
Florida Parishes Human Services Authority
835 Pride Drive, Suite B
Hammond, Louisiana  70401
Phone: 985-543-4333Qualifications

MINIMUM QUALIFICATIONS:
A baccalaureate degree plus four years of professional level experience in information technology or electrical engineering.
SUBSTITUTIONS:
Two years of experience or training in information technology or electronic technician work will substitute for the baccalaureate degree.

Candidates without a baccalaureate degree may combine experience or training in information technology or electronic technician work and college credit to substitute for the baccalaureate degree as follows:

A maximum of 90 semester hours may be combined with experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.

30 to 59 semester hours credit will substitute for six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for one year of experience or training in information technology or electronic technician work towards the baccalaureate degree.

90 or more semester hours credit will substitute for one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree. Candidates with 90 or more semester hours of credit, but without a degree, must also have at least six months of experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.

An associate degree in computer science will substitute for the baccalaureate degree.

A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis–computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
A master’s degree in the above fields will substitute for one year of the required experience.
Specialized degrees will substitute for a maximum of one year of the required experience.
NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.

MINIMUM QUALIFICATIONS:
A baccalaureate degree plus four years of professional level experience in information technology or electrical engineering.

SUBSTITUTIONS:
Two years of experience or training in information technology or electronic technician work will substitute for the baccalaureate degree.

Candidates without a baccalaureate degree may combine experience or training in information technology or electronic technician work and college credit to substitute for the baccalaureate degree as follows:

A maximum of 90 semester hours may be combined with experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.

30 to 59 semester hours credit will substitute for six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology or electronic technician work towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree. Candidates with 90 or more semester hours of credit, but without a degree, must also have at least six months of experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.

An associate degree in computer science will substitute for the baccalaureate degree.

Verifiable experience in computer systems programming; or in systems, database, or network enterprise system support (hardware or software level) at a Louisiana State agency as a student worker enrolled in any baccalaureate degree program will substitute for a maximum of one year of the required professional experience on a month for month basis. A letter from the agency employing the former student must be submitted with the application and retained as part of the former student worker’s record.

A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS),  quantitative business analysis–computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.

A master’s degree in the above fields will substitute for one year of the required experience.

Specialized degrees will substitute for a maximum of one year of the required experience.

NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.Job Concepts

Function of Work:
To supervise and direct the personnel and activities of a technical support section of an information technology division having department-wide impact.

Level of Work:
Supervisor.

Supervision Received:
Broad direction from higher-level Information Technology personnel.

Supervision Exercised:
Direct line over Information Technology Technical Support Specialists.

Location of Work:
May be used by all state agencies. (Individual departments may restrict assignment of these duties to the Information Technology section.)

Job Distinctions:
Differs from lower level technical support jobs by the presence of responsibility for direct line supervision of subordinate personnel.

Differs from Information Technology Technical Support Manager by absence of responsibility for managing all systems software, database and computer network activities of a data center.

Examples of Work

Supervises and directs a technical support section (e.g. software support, LAN/WAN support, enterprise network management, or data base management) by assigning work and priorities, arranging formal training for employees, approving/disapproving requests for leave, evaluating performance, and determining and enforcing standards.

Supervises the selection, acquisition, installation, modification, monitoring, and management of computer systems and/or hardware for system, database and/or (LAN/WAN/enterprise) system support.

Determines and writes standards and procedures for technical functions such as the computer environment, security, data base administration, storage management, transaction processing, performance and tuning, backup and recovery, network management, and end-user support.

Directs and oversees selection, acquisition, installation, implementation, modification, monitoring, and problem determination, resolution of vendor-supplied software and/or hardware; development of internal software systems; evaluation of user requests for technical assistance and modifications of software and hardware systems.

Directs and plans appropriate training in the usage and efficiency of installed software and hardware.

Meets and consults frequently with users, vendors and administrators to discuss and resolve goals and strategies, issues and/or problems of a complex nature.

Provides technical expertise to subordinates in the analysis, design, acquisition, and implementation of operating systems, communications and application software packages.

Consults and advises management in determining needs and developing strategy and implementation schedules.

Directs and conducts evaluation of hardware and software components which impact the delivery of services to the entire user community.

Attends and participates in professional conferences and seminars.