It’s all about customer service these days. In the startup era when anyone can produce and promote a good product, offering your customers outstanding support and 24/7 help is the way to get ahead in your industry. But one young entrepreneur has discovered that it can also lead to criminal charges.
Jack Chappell is only 18, but has he’s already made a name for himself in both the tech industry and the police files. As the author of hacker software that helps the bad guys launch DDoS attacks, he provided the tools to cause some serious damage to different businesses. In order to set himself apart in his field, he even provided a help desk for hackers who were having trouble getting their cyberattacks to work effectively.
According to a report on Chappell’s arrest by the BBC, “Prosecutors allege the teenager supplied denial of service software, which crashes websites by flooding them with huge volumes of data, and ran an online helpdesk for would-be hackers. He was charged following an investigation led by the West Midlands Regional Cyber Crime Unit, assisted by Israeli Police, the FBI and Europol’s European Cybercrime Centre.”
Not lacking ambition
This is not to imply that Chappell didn’t have any ambitions of his own. The teen is also charged with launching several DDoS attacks of his own – (perhaps in the same way that a restaurant owner might eat at his own establishment?) – although Chappell’s attacks are not believed to have stolen or accessed any private files. His attempts at hacking companies’ websites were possibly test runs for his software, ineffective attempts at stealing data, or simply a prank aimed at ruining someone else’s day.
Attacks on the rise
DDoS attacks have been on the rise, largely thanks to the ease of pulling them off. A number of creative hackers have relied on unsecured IoT devices to flood the servers with pointless, repetitive traffic, and have now used this method of disruption to stage ransomware-style attacks.