We continue to make progress in our recovery from the May 3 ransomware incident affecting our city. Our systems are more than 90 percent restored and we continue to prioritize restoration of our city services. We appreciate the community’s support, and remain grateful to our team for their hard work throughout our response to this incident.
We know there have been questions as to the impact of this incident and what, if any, sensitive data may have been affected as a result. Our teams remain hard at work to understand the facts of the situation and want to ensure that if the investigation determines that individuals’ sensitive information was involved in this incident, we will notify those individuals directly and provide resources to help protect their information in accordance with applicable law.
While our investigation remains ongoing, there are steps we can all take to help keep our information secure. We wanted to share some best practices you may choose to consider:
· It is always advisable to regularly review and monitor your accounts and statements closely. If you detect any suspicious activity on an account, you should promptly notify the institution and/or the company with which the account is maintained.
· It is always advisable to be vigilant for incidents of fraud or identity theft by reviewing your account statements and free credit reports for any unauthorized activity over the next 12 to 24 months. If you see unauthorized charges or activity, please contact your financial institution immediately.
· You may obtain a copy of your credit report, free of charge, once every 12 months from each of the three nationwide credit reporting companies. To order your annual free credit report, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228.
· You may consider placing a fraud alert on your credit report. A fraud alert is free and will stay on your credit report for one (1) year. The alert informs creditors of possible fraudulent activity within your report and requests that the creditor contact you prior to establishing any new accounts in your name. To place a fraud alert on your credit report, contact any of the three national credit reporting agencies. Additional information is available at www.annualcreditreport.com.
Thank you all for your patience and understanding. We will continue to share relevant updates as appropriate as our investigation progresses.
