Webroot on Wednesday rolled out a help to its clients after its cybersecurity software this week mistakenly flagged and quarantined some Microsoft and other program files as suspected malware, hamstringing some customers’ computers.
The widepsread issue wasn’t a security breach, Webroot said, and it didn’t hurt effective screening of malicious software. But the Broomfield-based company was still scrambling to help customers Wednesday, nearly two days after the issue started.
“Our entire Webroot team has been working around-the-clock on this repair and is implementing additional safeguards to prevent this from happening in the future,” said Mike Malloy, Webroot executive vice president of products & strategy, in a statement Wednesday. “We apologize to our customers affected and appreciate their patience during this challenging issue.”
Webroot makes both consumer end-user cybersecurity software and file-scanning that’s used by other software providers and security companies, checking files and incoming traffic for malicious coding used by hackers and scam artists.