• Be suspicious. If someone has contacted you asking for personal or sensitive information, do your homework to verify the validity of the request before providing any information. Contact your servicer (the company listed on your mortgage statement) and confirm that they called you asking for information.
• Spot imposters. Scammers across the globe can make any name or number appear on your caller ID or email. Protect yourself from spoofing by letting calls go to voicemail first. If a call is important, the caller will leave a message. If you do answer and it is a robocall, don’t press any numbers. Just hang up.
• Report fraud. Freddie Mac will never reach out to offer a refinancing opportunity or new loan over the phone. If you have been contacted by someone claiming to represent Freddie Mac, you can report it by going to sf.freddiemac.com/working-with-us/fraud-prevention/feedback.
While there are fraudsters out there offering false promises, know that there is real assistance on offer during this crisis, too. Contact your loan servicer to discuss your options. If Freddie Mac owns your mortgage and you are a homeowner unable to make you mortgage payments due to a decline in income resulting from COVID-19, you can learn more about available mortgage relief options at MyHome.FreddieMac.com.
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