Arctic Wolf has been named a 2026 Gartner Peer Insights Customers’ Choice for Managed Detection and Response, based on verified customer feedback.
The cyber security company received an overall rating of 4.9 out of 5.0 from 241 customer reviews, along with a 99% willingness-to-recommend score, measured at the end of January. According to Arctic Wolf, this was the highest overall rating among vendors covered in the assessment.
The recognition appears in Gartner Peer Insights’ Voice of the Customer for Managed Detection and Response, which reviews customer feedback to help buyers compare suppliers based on reported user experience. To be classed as a Customers’ Choice, vendors must meet or exceed the market average for both overall experience and user interest and adoption.
Customer feedback cited by Arctic Wolf pointed to ease of deployment, expert guidance, response times, and the visibility provided through its platform and Concierge Security model. Reviews also highlighted the company’s role in helping organisations develop their security operations.
Managed detection and response services are a growing part of the cyber security market as companies look to supplement in-house teams with external monitoring and incident support. Buyers in this segment often focus on service quality, response handling, and the practical value of analyst support, making customer review platforms a closely watched reference point.
Arctic Wolf positions itself around outsourced security operations, combining software with analyst-led monitoring and response services. Its service is used by organisations of different sizes seeking help with threat detection, investigation, and guided response.
Dan Schiappa, President of Technology and Services at Arctic Wolf, commented on the result in a statement accompanying the announcement.
“We think being recognized as a 2026 Gartner Peer Insights Customers’ Choice for Managed Detection and Response is a testament to the trust our customers place in Arctic Wolf,” said Dan Schiappa, President of Technology and Services at Arctic Wolf.
He said the company viewed the outcome as a reflection of its operational teams and service model.
“Our team is relentlessly focused on delivering outcomes that matter, including faster detection, more accurate response, and expert guidance across the full security lifecycle. We believe this recognition reflects the dedication of our analysts, engineers, and concierge teams, and the value our platform brings to organizations seeking reliable, scalable, and human-centered security operations,” Schiappa said.
The company describes itself as a cyber security and AI business focused on security operations and risk reduction. Its broader offering includes technology and services designed to help customers monitor threats and manage incident response.
More broadly, the result underlines the continued importance of customer-led rankings in cyber security purchasing decisions, particularly in service categories where long-term operational relationships can matter as much as software features. As managed detection and response suppliers compete on service delivery as well as tooling, review-based distinctions can carry weight with buyers assessing which provider best fits their internal resources and risk posture.
Arctic Wolf said reviewers consistently pointed to ongoing partnership as a factor in their experience with the service, alongside the ability to improve security operations quickly and effectively.
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