HYDERABAD: The Telangana Cyber Security Bureau (TGCSB) has advised cybercrime victims receiving SMS alerts or notifications from the Ministry of Home Affairs (MHA) about refunds to submit claims only through the Money Restoration Module (MRM) on the National Cybercrime Reporting Portal.
Bureau Director Shikha Goel said the MRM enables seamless restoration of money lost in cyber frauds after verification by law enforcement agencies and banks. Victims can log in with the mobile number linked to their complaint, complete OTP verification, select the eligible complaint and bank account, upload PAN details if required, review refund details and submit the request online. Verified refunds will be credited directly to the bank account after completion of legal and verification procedures.
Goel cautioned against sharing OTPs, passwords, bank credentials or personal information with anyone claiming to expedite refunds. She warned of fraudsters impersonating police officers, bank officials or government authorities, and clarified that no fee is charged for filing refund requests. Citizens may seek assistance from the TGCSB helpdesk at 8712665600 between 8 am and 8 pm, approach their local police station or contact the investigating officer handling their complaint.
Money Restoration Module (MRM) – Refund Process
Log in to the National Cybercrime Reporting Portal using the mobile number linked to your complaint
Complete OTP verification
Select the eligible cybercrime complaint
Choose the earmarked bank account
Upload PAN details, wherever applicable
Review refund details carefully
Submit the refund request
After verification by police and banks, the refund will be credited to the verified bank account
Public Advisory
Use only the official MRM on the National Cybercrime Reporting Portal
Never share OTPs, passwords or banking credentials
Beware of fake police, bank or government officials promising faster refunds
No fee is charged for filing a refund request
For assistance, call 8712665600 (8 am–8 pm) or contact the investigating officer or jurisdictional police station.
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