The website and app of Dutch supermarket chain Albert Heijn became accessible again on Sunday following a “cybersecurity incident” last weekend, the company announced on its website. The chain will also resume delivering online grocery orders starting Friday.Customers can once again access their personal “Mijn AH” accounts, where they can manage services including loyalty promotions, Air Miles, and savings stamps. Bonus offers and the product range are also visible again.Orders placed before Friday will be canceled. Customers who had already placed and paid for an order will receive a refund within a few days, AH said. Additionally, customers who shopped at the supermarket over the past week can bring their receipts to the store to claim any savings stamps they might have missed.The supermarket has been dealing with the consequences of a “cybersecurity incident” for over a week. The websites, apps, and customer service operations of several chains owned by parent company Ahold Delhaize were taken offline. The websites of Etos and Gall&Gall are still unavailable.In the meantime, Jumbo, Lidl, ALDI, and PLUS all reported busier stores and more online orders as Albert Heijn dealt with the incident. Experts estimate that the outage will cost the supermarket chain over 10 million euros in damages.
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