Understanding Ransomware
Ransomware attacks have grown into one of the most disruptive forms of cybercrime. These incidents typically begin when hackers gain access to an organization’s systems, encrypting data to block access and then demanding payment in exchange for its release.
According to Mark Lance with GuidePoint Security, modern attacks often go further: “They’re also stealing what they believe to be sensitive information… even if you’re able to recover your own systems, they’re still going to try to extort you.”
Inside a Negotiator’s Role
Lance has spent more than two decades helping victims navigate ransomware attacks, often stepping in during their most vulnerable moments.
He says part of his job is to help victims stay calm and prepare for what may follow. Each case varies, but organizations may end up negotiating with threat factors, gathering intelligence, or deciding whether to make a payment.
As more cybercriminal groups emerge, each with different reputations and tactics, negotiators must assess each scenario carefully.
Criminals With a Business Model
Over the past five years, ransomware groups have shifted tactics, evolving into what Lance calls “sophisticated criminal organizations.”
Rather than just lock systems, attackers now target sensitive data and threaten to release it. Their goal is almost always the same: money.
“They are trying to monetize and do everything that they can to monetize their efforts,” Lance said, adding that many groups will follow through on their promises to maintain a reputation that encourages payment.
How to Stay Safe
Lance says the best protection starts with education. He stresses the importance of being cautious online, especially when opening emails or clicking links.
“One of the biggest things is just making sure that people are aware of the sophistication of these types of threats,” he said.
Even a single phishing email can be the entry point for a major breach.
