[Anchor]
Cyberattacks are spreading beyond the financial sector into various industries. With any place holding customer data becoming a target, consumers are facing direct damage.
Reporter An Huijae has the details.
[Reporter]
These are mobile coupons usable across Lotte Group affiliates.
Called Giftiel, they allow for convenient product exchanges and are widely used as gifts.
However, SBS has received a series of reports that the service recently crashed.
Whether trying to exchange a movie ticket at a cinema in Seoul,
[The Giftiel site is currently undergoing maintenance, so it probably won’t work.]
Or trying to exchange drinks at a cafe, people are repeatedly blocked.
[(They said it didn’t work at the theater.) Then it probably won’t work with us either.]
Notices stating that coupon usage is unavailable have also been posted on fast-food kiosks.
[Affected Consumer: They unilaterally sent a notification just saying they are ending the coupon event. Personal information leakage is one thing, but I can’t even figure out what’s going on or use the coupon benefits I wanted to use…]br>
The operating company stated, “We had the personal information of about 18,000 people stolen in an external hacking attack, and we had to suspend the service while preparing security measures.”
It added, “We plan to normalize operations by the 4th of next month and extend the validity period of all coupons by 30 days.”
Meanwhile, allegations have been raised that a major coffee franchise company also retained information on members who had already withdrawn from its service, which was then stolen by hackers.
As hacker attacks rapidly spread beyond the financial sector to industries across the board that handle personal information, experts point out that comprehensive measures from government authorities are urgently needed.
(Video Editing: Lee Seung-jin, VJ: Lee Ji-hwan)
※ Please note: This article was translated by AI and may contain errors.
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