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Ingram Micro, a large technology distributor, said the company has been hit with a ransomware attack that took down its systems.
The press release confirms reports from BleepingComputer as well as comments on Reddit about the outage. Ingram Micro systems have been down since Thursday. The company said Tuesday that it has been restoring systems, but is taking orders via phone and email in many cases.
In a statement, Ingram Micro said:
“Ingram Micro recently identified ransomware on certain of its internal systems. Promptly after learning of the issue, the Company took steps to secure the relevant environment, including proactively taking certain systems offline and implementing other mitigation measures. The Company also launched an investigation with the assistance of leading cybersecurity experts and notified law enforcement.
Ingram Micro is working diligently to restore the affected systems so that it can process and ship orders, and the Company apologizes for any disruption this issue is causing its customers, vendor partners, and others.”
According to BleepingComputer, Ingram Micro was hit by the SafePay ranswomware attack.
On July 7, Ingram Micro had posted an update. Ingram Micro said it has made progress restoring systems, but is using its unified support organization to fulfill orders. The company said:
“Today, we made important progress on restoring our transactional business. Subscription orders, including renewals and modifications, are available globally and are being processed centrally via Ingram Micro’s support organization. Additionally, we are now able to process orders received by phone or email from the UK, Germany, France, Italy, Spain, Brazil, India, China, Portugal and Nordics. Some limitations still exist with hardware and other technology orders, which will be clarified as orders are placed. To place subscription orders, customers should contact Unified Support. For general inquiries, customers should contact their sales representative.”
Ingram Micro didn’t detail what systems have been impacted, but the company’s recently announced Xvantage distribution platform is reportedly one of them. Ingram Micro had scheduled a preview of Xvantage components for July 17.
Xvantage was launched in 2022 and now uses AI to automate quote creation, order management and real-time tracking.
The thing to watch now is whether Ingram Micro pays the ransom to get its systems back or continues to take a sales hit. Ingram Micro’s outage occurred before a long July 4th holiday weekend when business was likely to be slow. Each day Ingram Micro is down, there will be a sales hit. Ingram Micro will also have to detail costs associated with the attack.
Based on Ingram Micro’s first quarter sales of $12.28 billion, the company stands to lose more than $136 million in sales for each day it can’t fulfill orders. For instance, Clorox had to issue a profit warning due to a cyberattack and saw sales decline more than 20%.
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