Persistent Systems (BSE: 533179 and NSE: PERSISTENT), a global leader in Digital Engineering and Enterprise Modernization, has announced the release of its Merchant Risk Management and Fraud Detection solution, built on the Databricks Data Intelligence platform. The offering is designed to help financial institutions mitigate fraud losses, enhance detection precision, and reduce reliance on manual review processes through real-time, intelligence-led decision-making.
With the rapid growth of digital payments, financial institutions, payment service providers, and digital platforms are facing escalating fraud threats, increased regulatory oversight, and heightened reputational risks. Conventional fraud detection methods-often dependent on static rules and post-event analysis—limit the ability to identify threats early. Persistent’s new solution addresses these gaps by shifting merchant risk management earlier in the lifecycle, enabling proactive detection, continuous monitoring, and AI-driven intervention before financial losses occur.
Powered by the Databricks Data Intelligence platform, the solution leverages Agentic AI to conduct comprehensive merchant vetting during onboarding. It evaluates multiple risk signals, including business credentials, compliance records, transaction behaviors, and external data sources, to determine risk levels before transactions are initiated. Once merchants are active, the platform maintains continuous oversight by analyzing transaction activity, chargebacks, and third-party inputs in real time to uncover emerging fraud and compliance risks.
Upon identifying suspicious activity, the system initiates configurable responses such as intensified monitoring, watchlisting, or transaction limitations. These actions are supported by full auditability and governance controls. Delivered as a Databricks accelerator, the solution integrates batch and streaming data, merchant profiles, and external risk indicators into a unified, governed intelligence layer—accelerating deployment and time-to-value.
The platform is expected to deliver significant business outcomes, including:
- 20–40% reduction in chargeback and fraud-related losses through earlier detection
- 30–60% improvement in fraud detection accuracy using multi-signal intelligence
- 50–70% decrease in manual review workloads, enabling teams to focus on complex investigations
- 10–20% reduction in overall risk management costs through automation and optimized workflows
Persistent, a Databricks Global Systems Integrator partner, brings deep expertise with more than 900 Databricks-certified professionals and over eight accelerators built on the platform. The Merchant Risk Management solution is available immediately and can be deployed globally by banks, acquirers, and payment service providers as a Databricks-based accelerator.
Barath Narayanan, Global BFSI and Europe Geo Head, Persistent
“Merchant risk has become one of the most complex challenges for financial institutions, payment service providers and digital platforms as transaction volumes grow and regulatory scrutiny intensifies. Effective risk management now depends on the ability to transform data into intelligence and respond in real time. Our work with Databricks enables us to combine scalable data processing with AI to help financial institutions identify emerging risk earlier, improve decision making and strengthen merchant oversight across the entire lifecycle.”
Josh Meyer, Global Head of Partner Solutions and Industry GTM, Databricks
“As payment ecosystems grow and regulatory scrutiny increases, merchant risk management is becoming an intelligence-driven challenge. Databricks, together with Persistent, helps financial institutions, payment providers, and digital platforms unify data at scale to gain real-time visibility across the merchant lifecycle. This approach enables earlier risk detection, sharper decision-making, and stronger, more resilient compliance in a rapidly evolving payments landscape.”
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About Persistent
Persistent Systems (BSE: 533179 and NSE: PERSISTENT) is a global services and solutions company delivering AI-led, platform-driven Digital Engineering and Enterprise Modernization to businesses across industries. With over 26,500 employees located in 18 countries, the Company is committed to innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National Stock Exchange of India, including the Nifty Midcap 50, Nifty IT, and Nifty MidCap Liquid 15, as well as several on the BSE such as the S&P BSE 100 and S&P BSE SENSEX Next 50. Persistent is also a constituent of the Dow Jones Sustainability World Index. The Company has achieved carbon neutrality, reinforcing its commitment to sustainability and responsible business practices. Persistent has also been named one of America’s Greatest Workplaces for Inclusion & Diversity 2025 by Newsweek and Plant A Insights Group. As a participant of the United Nations Global Compact, the Company is committed to aligning strategies and operations with universal principles on human rights, labor, environment, and anti-corruption, as well as take actions that advance societal goals. With 468% growth in brand value since 2020, Persistent is the fastest-growing IT services brand in ‘Brand Finance India 100’ 2025 Report.
Forward-looking and Cautionary Statements
For risks and uncertainties relating to forward-looking statements, please visit persistent.com/flcs
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