Queens Public Library customers are still experiencing disruptions to several services nearly a week after a ransomware attack caused a network outage across the system.
The outage began Nov. 4 and continues to affect the library’s website, mobile app, digital media services and public computers at most locations.
Neither the amount of any ransom demand nor what the hackers are seeking in exchange for restoring the system has been made public. The identity of those behind the attack also remains unknown.
A request for comment was left for Queens Public Library President and CEO Dennis Walcott, who could not immediately be reached by phone as of press time.
In a Nov. 7 statement, Walcott said, “First, I want to thank the public for their patience, understanding, and support as we continue to respond to the ransomware attack earlier this week. Our team is heartened by the words of encouragement and appreciation for QPL that so many people have shared with us. We know how much our customers rely on the Library’s technology to access information, use our resources, and stay connected. Our dedicated staff are working hard to continue serving the public and ensure that our libraries remain welcoming places for all.”
He summarized what services were and were not available and said, “We continue to work closely with our government partners and outside experts to investigate the attack and restore our systems as quickly as possible. We do not yet have a timeline, but we will keep the public informed.”
The library’s spokespersons said they would provide more information on the situation as it becomes available.
Visitors to the Queens Public Library’s website are notified that outages are affecting all locations.
People attempting to access the library’s website are instead greeted by a service alert explaining that the library is experiencing a “significant network outage affecting all locations” as a result of a ransomware attack. The notice provides updates on which services remain unavailable and which have been restored.
In its latest service update on Nov. 10, the library said free Wi-Fi had been restored at all open locations, along with checkout and return machines. Public computers also have been made available again at seven locations: Central Library, Far Rockaway, Flushing, Glen Oaks, Hunters Point, Jackson Heights and Kew Gardens Hills; but remain unavailable at most other borough libraries.
Customers still cannot access the library’s website, mobile app or digital media services.
All QPL locations remain open during their regularly scheduled hours, according to the service alert. However, some virtual and in-person programs may be affected, and patrons are encouraged to check with their area branch for updates.
The library is directing customers to its social media accounts on BlueSky, Facebook, Instagram, LinkedIn, Threads and X for updates. Those seeking assistance may also call (718) 990-0728.
The Queens Public Library is one of the largest public library systems in the country, with 66 locations throughout the borough. The system serves millions of visitors each year, recording 6.6 million visits in fiscal year 2025, along with 10.9 million items circulated, per Walcott’s September 2025 testimony before the City Council.
This article has been updated to include a statement from library President and CEO Dennis Walcott.
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