Stores are still open, but will be cash-only until the fix is implemented.
GRAND RAPIDS, Mich. — An investigation is underway after the Goodwill of Greater Grand Rapids experienced a ransomware attack, the company announced Friday.
Goodwill said in a statement that the attack disrupted a portion of their network, impacting how local stores are operated. Goodwill staff are working with police to investigate the incident and get their point-of-sale program working again.
Stores are still open, but will be cash-only until the fix is implemented. This is expected to last several days.
Staff say Goodwill does not store credit card information and the switch to cash-only is due to their program being down.
It is not clear when the attack happened, but the store has been cash-only since Saturday, March 14, according to its Facebook page.
“We wish to thank our customers and community partners for their patience and support while we work through this issue,” staff said in the statement.
Staff were unable to provide a timeline for their network to be restored.
Because individual Goodwill stores operate on different systems, Goodwill stores in other communities have not been impacted by the attack.
