That’s according to a new client survey by Romsey-based chauffeur company CLASS Executive Cars, which found a growing preference for reliable and professional journeys, especially to airports like Heathrow and Gatwick.
Stephen Rogers, owner of CLASS Executive Cars, said: “Safety and security ranked highest among respondents, with a growing expectation around driver training and passenger reassurance.
“At CLASS, for example, our drivers are police-trained, which offers clients an added level of confidence.”
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Punctuality was highlighted as the second most important factor, particularly for airport transfers where timing could be critical.
Clients valued real-time journey management, including flight tracking and schedule adjustments, as well as the reassurance of being met by a clearly identifiable driver.
Door-to-door service and flexibility were also highly rated, with passengers valuing the ability to make last-minute changes and receive responsive communication throughout their journey.
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