In Singapore, the police cyber command uses artificial intelligence and machine learning to counter phishing sites that scammers rapidly create as part of their campaigns. Channel NewsAsia reports on the unit’s work.
One common scheme involves messages purportedly from courier companies. Recipients are told that a parcel could not be delivered because of an “invalid address” and are offered a link to pay a small fee for redelivery. After bank card details are entered, this information goes to scammers rather than the delivery service.
AI for attacks and countermeasures
Police Inspector Harbhajan Kaur said that AI makes social engineering more convincing and more scalable. In particular, attackers can use deepfakes and voice cloning to impersonate trusted individuals, personalized messages based on collected personal data, as well as conversational AI systems for prolonged communication with potential victims.
According to cybersecurity specialist Syazwan Suhaimi, some hacking groups use AI to write malicious code and search for vulnerabilities, automating tasks that previously required a qualified specialist. At the same time, police use the technology to analyze large volumes of data more quickly.
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Cybercrime countermeasure operator Javier Lau said that law enforcement officers do not examine malicious links in isolation. They look for patterns in messages and use open-source tools to more effectively identify related suspicious websites within a single scam campaign.
Joint work of units
The cyber command has brought together police units that previously fought cybercrime separately. According to Lau, this has made it easier for teams to exchange information. In cases of job scam fraud, specialists can simultaneously respond to a social media advertisement, a fake website and a phone number connected to the scheme.
Lau noted that processes that previously could take several hours now take several minutes in some cases. The unit also cooperates with local partners, foreign colleagues, Interpol and Europol.
One of the main problems for police remains delays in reports by victims: during that time, transferred funds may already be moved abroad, making them more difficult to trace. In the first half of 2026, the number of scam cases in Singapore decreased, but, according to police, their level remains high.
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