WestJet is probing a cybersecurity incident involving the airline’s internal systems and app.
In a news release issued Friday (June 13), the carrier said several people trying to access its services have faced “restricted access” as a result of the incident.
“We have activated specialized internal teams in cooperation with law enforcement and Transport Canada to investigate the matter and limit impacts,” WestJet said in a statement.
The release said the airline is “expediting efforts” to keep its operations safe and “safeguard sensitive data and personal information,” noting that it was too early to speculate on a cause.
Operations running safely
In an update posted Saturday (June 14), WestJet said its operation is “running safely and remains unaffected by the current situation at this time.”
But it appears the investigation is ongoing.
“We are actively working to understand the extent of impact and have expedited resolution efforts,” the airline said Saturday. “We apologize to all guests for any disruption to their access to WestJet’s services.”
The Calgary-based carrier noted that it will provide regular updates to “maintain transparency,” saying that it will update this page every 12 hours – “or sooner if required, as any additional information becomes available.”
The number of affected customers remains unknown, and it has not yet been determined if any personal information was compromised.
Meanwhile, WestJet is advising its guests and employees to “exercise additional caution at this time, especially when sharing personal information.”
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