The Maine-based supermarket chain is reminding customers that stores and pharmacies are open, and that groceries are available through food delivery services. SCARBOROUGH, Maine —Thursday marked the third day in a row that Hannaford’s website and app remained down while the Maine-based supermarket chain’s parent company, Ahold Delhaize, continues to deal with a cybersecurity issue.Hannaford.com and the Hannaford app first went down on Tuesday, and a Hannaford spokesperson told Maine’s Total Coverage that Ahold Delhaize’s network security issue was also affecting Hannaford To Go pickup and delivery services.Related video above: Our report from the first day of the Hannaford website and app outage“We recognize that these actions have caused disruption for customers, associates and partners, but protecting our infrastructure in the best interest of our customers, associates and partners is a top priority,” Ahold Delhaize said in a statement. “Our teams are working with urgency to investigate the incident and restore affected systems safely. As they make progress in assessing and mitigating the issues, we are in the process of starting a controlled re-launch of certain systems.”In an updated message shared to its website on Thursday, Hannaford said that it is working to restore service as quickly as possible.”We know you count on us to make shopping easy and convenient, and we’re sorry for the disruption,” the message reads. “Thank you for being a Hannaford customer. We truly appreciate your patience and understanding while we work to get things back up and running.”Hannaford stores and pharmacies have remained open since the outset of the cybersecurity issue. The company also reminded customers that they can order groceries through food delivery services such as DoorDash, Instacart and Uber Eats.Dr. Rajin Koonjbearry, a cybersecurity professor at Thomas College, told Maine’s Total Coverage that Ahold Delhaize is taking the right steps.”Investigation of what happened takes time, and they have one chance to protect their brand,” Koonjbearry said in a statement.It remains unclear when the cybersecurity issue will be resolved.
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