NCCIA Director General Ali Nasir Rizvi. — Facebook@NCCIAOFFICIALIn a major step aimed at strengthening the response to cybercrime, Police Helpline 15 has been integrated with the National Cyber Crime Investigation Agency (NCCIA) to facilitate citizens seeking legal assistance against online offences.According to NCCIA Director General Ali Nasir Rizvi, the initiative is a joint effort by the police and the cybercrime investigation agency to improve the reporting and handling of cybercrime complaints, and ensure that affected citizens can seek timely assistance.Under the new system, cybercrime complaints received through Police Helpline 15 from across the country would be automatically routed to the relevant NCCIA zones. The integration is intended to streamline the complaint-handling process and connect victims with the appropriate authorities without unnecessary delays.The initiative is expected to facilitate people facing various forms of cybercrime, including online fraud, financial scams, harassment through social media, blackmailing and other offences committed through digital platforms.With the growing use of the internet, social media and online financial services, cybercrime has emerged as a major concern for citizens. Victims of online offences often face difficulties in identifying the relevant authorities and determining where to lodge complaints. The integration of the police helpline with the NCCIA is intended to make the reporting process more accessible.The automated routing mechanism would enable complaints received through the police helpline to reach the relevant NCCIA zones for further action in accordance with the applicable legal procedures. It is also aimed at improving coordination between the police and the agency responsible for investigating cybercrime cases.Officials said the initiative would provide citizens with a more accessible channel to report internet-related offences and seek legal support. The system is designed to facilitate the timely transfer of complaints to the relevant authorities, helping victims approach the appropriate investigative agency.Citizens facing cyber fraud, online harassment, blackmailing or other forms of cybercrime have been advised to contact Police Helpline 15 to report their complaints.The integration marks a step towards improving coordination between law enforcement agencies and strengthening the mechanism for reporting digital offences. Its effectiveness would depend on the timely handling of complaints, coordination among the relevant zones and the provision of appropriate assistance to victims.Through the initiative, the police and the NCCIA aim to make the process of reporting cybercrime more convenient for citizens and improve access to legal assistance against offences committed in the digital sphere.
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