[Anchor]
It is not just the financial sector that has been breached. Any company holding customer information, such as mobile voucher sales sites, is becoming a target of attacks, leading to a string of damages. As even the use of services faces disruptions, consumers are left bearing the brunt of the fallout.
Reporter An Huijae has more.
[Reporter]
This is a mobile coupon that can be used at Lotte Group affiliates.
Called Giftiel, it allows for convenient product exchanges and is widely used for gifting.
However, reports have flooded into SBS recently that the service has gone down.
Even when trying to exchange a movie ticket at a theater in Seoul,
[It probably won’t work because the Giftiel site is currently under maintenance.]
Exchanging drinks at a cafe is also repeatedly blocked.
[(They said (Giftiel exchanges) don’t work at the theater.) Then it probably won’t work for us either.]
Notices stating that coupons cannot be used have been posted on fast-food restaurant kiosks.
[If you don’t have much time left on the validity period, you have to call this number and ask them about refunds or extensions.]
[Victim Consumer : They just unilaterally sent a notification ending the coupon event. Personal information leakage is one thing, but I cannot even figure out what is going on, nor can I receive the coupon benefits I want to use…]br />
The operating company stated, “External hacking attacks resulted in the theft of personal information of some 18,000 users, leading us to suspend services while we prepare security measures.”
It announced, “We plan to normalize operations by November 4 and extend the validity period of all coupons by 30 days.”
Allegations have also been raised that a major coffee franchise company retained the information of even members who had already withdrawn their memberships, only for it to be stolen in a hacker attack.
With hacker attacks rapidly spreading beyond the financial sector to industries overall that hold personal information, critics point out that comprehensive measures at the government authority level are urgently needed.
(Video Editing: Lee Seung-jin, VJ: Lee Ji-hwan)
※ Please note: This article was translated by AI and may contain errors.
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